探索"质控专项管理"在超声科的应用效果。

应用"质控专项管理"，通过质控管理专人负责、改进患者就诊流程、业务培训提高医师技能、加强人文素养改进服务态度等措施，探索该管理实施前、后科室临床满意度、患者满意度变化。实施"质控专项管理"前后临床满意度比较及患者满意度比较，采用t检验。

实施"质控专项管理"后，临床满意度得分［（95.5±0.3）分］高于实施前［（90.1±1.5）分］差异有统计学意义（t=7.541，P<0.01）；患者满意度得分［（95.8±0.3）分］高于实施前［（92.8±0.7）分］，差异有统计学意义（t=5.230，P<0.01）。

实施"质控专项管理"提高了超声医学科临床满意度和患者满意度，是提升超声医学科医疗质量的有效方法。

To explore the application of ″quality control specialized management″ model in ultrasound department for medical quality management and effect evaluation.

The ″quality control specialized management″ model was applied for medical quality management in ultrasound department. We explored the changes of clinical and patients′ satisfaction before and after the implementation of the model by taking the measures of quality control management by special responsible person, improving patient visit process, strengthening professional training to improve doctors′ ability, strengthening humanistic literacy, and improving service attitude. Before and after implementation, clinical satisfaction and patients′ satisfaction were evaluated. The comparison of clinical satisfaction before and after the implementation of ″quality control specialized management″ and the comparison of patient satisfaction was conducted by χ² test.

After the implementation of ″quality control specialized management″ model, the clinical satisfaction score was (95.5±0.3) points, which was significantly higher than that before the model was applied [(90.1±1.5) points; t=7.541, P<0.01); the patients′ satisfaction score was (95.8±0.3) points, which was also significantly higher than that before the model was applied [(92.8±0.7) points; t=5.230, P<0.01).

The ″quality control specialized management″ model can improve clinical and patients′ satisfaction effectively, representing an effective way to guarantee and improve the quality of ultrasound medical services.